#1 Best B2B Apple Repair Services Partner Mac Centre

Repair Services Portal

Thank you for your interest in the Mac Centre Apple Repair Services Portal.

To register, please complete the form below and one of our team will reach out to you to complete your onboarding.If you would like more information or to discuss your organisations Apple Hardware repair requirements, please Contact Us.

Register

To register, please complete the form below and one of our team will reach out to you to complete your onboarding.

Please note: We are only authorised to provide Apple Repair Services for registered businesses and organisations. For all consumer repair enquires, please visit Apple Retail Support.

Accessing the Portal

Once your account has been created, you will receive an email with your temporary password and a link to reset.

Creating a Service Centre Booking

You can create and manage bookings via our Apple Repair Services Portal.

Once the booking has been created, the nominated contact will receive a confirmation email with the booking reference number to be used when organisation delivery of the items.

Please Note: If you have multiple serialised devices that require repair, each device will require its own booking. Each time you submit the booking form, you will have to option to add additional devices.

Items that qualify

The Mac Centre Service Centre Repair service is available for the following device types:

All Apple Mac desktops and laptops
iPhone and iPad devices
Beats audio devices
All Apple branded accessories, such as keyboards, mice and cables

If you have issues or claims for any device not listed, please contact our Sales Team.

Pre-booking Checklist - iOS

Remove Find my iPhone

Find my iPhone must be removed from a device before we can proceed with initial diagnostics. If Find my iPhone is not removed, devices will be returned unrepaired. Refer to – https://support.apple.com/kb/ph2702?locale=en_US

Unenroll device from Mobile Device Management (MDM)

Most organisations use an MDM tool to deploy, manage and update their fleet. Common MDM tools include:

Jamf – https://www.jamf.com/
Workspace ONE – https://www.vmware.com/au/products/workspace-one.html
Micrsoft InTune – https://www.microsoft.com/en-au/enterprise-mobility-security/microsoft-intune
MobileIron – https://www.mobileiron.com/en

Given the number of tools available, it’s hard to provide specific guidance of unenrolment process as they differ from tool to tool and organisation to organisation. We strongly encourage that you confirm devices have been unenrolled by your mobile fleet Systems Administrator before creating a repair.

*Note that a device must be unenrolled from MDM before we can proceed with the initial diagnostics. Enrolled devices will be returned unrepaired.

Back Up

As iPhone and iPad devices are either erased or replaced, the device needs to be backed up before sending in for service.

Pre-booking Checklist - Mac

1. Remove Firmware lock
Firmware lock either needs to be removed, or we would require the firmware password to run Apple diagnostic tests. Note that the firmware password does not allow data access, it only allows us to run diagnostic tests. Refer to – https://support.apple.com/en-au/HT204455

2. Remove Find My Mac
Find my Mac must be removed from a device before we can proceed with diagnostic assessments. If Find my Mac is not removed, we cannot repair the device. Refer to – https://support.apple.com/en-au/guide/findmy-mac/fmm2832fb8f0/mac

3. Back Up
In most cases it is not possible to recover data, especially for Mac devices with a T2 security chip. It is best practice to ensure that all devices are backed up before submitting for repair.

Delivery Options + Instructions

Once your booking has been created, you will need to organise delivery of the item/items using one of the following methods:

FREE Repair Valet Service

For business and education customers within 25km of Sydney CBD, we provide next business day collection and delivery service by courier. Our Valet service is door to door between your address and our service locations, ensuring the safest journey with the fastest turn around times available.

Items that qualify for FREE Repair Valet Service

The Mac Centre Repair Valet Service is available for the following device types:

All Apple Mac desktops and laptops
iPhone and iPad devices (minimum of 3 devices per booking required to use this service*)
Beats audio devices (minimum of 3 devices per booking required to use this service*)
All Apple branded accessories, such as keyboards, mice and cables (minimum of 3 devices per booking required to use this service*)

* If less than 3 devices are booked for collection without a qualifying Mac device, a $11.00 inc GST each way fee per device will be charged.

Please Note: Due to safety concerns, we are unable to provide this service for any device where damage to internal batteries is likely to have occurred.

Valet Service Delivery Instructions

Please note that our Repair Depot address has changed.

Step One: Complete the booking form for each device that requires service.

Step Two: Once your booking has been confirmed, please ensure that all devices are securely packaged before shipping. It is your responsibility to ensure that all devices to be collected are securely packaged. This includes:

all devices wrapped in bubble wrap, newspaper, or other recyclable material
sturdy shipping box, sealed with packing tape
shipping label provided
do not include any accessories in the box like cables or power supply, unless it is the accessory that is faulty

Please note: To avoid damage to any device during transit, our nominated courier partner reserves the right to refuse collection of any devices which are not sufficiently packaged and secured.

Step Three: Download and print the Shipping Label. Include your Booking Reference number and attach to each box being shipped.

Step Four: Once the device has been safely packaged and is ready for collection, please contact our nominated courier partner to arrange collection. You will be asked to provide the below Account Number, as well as the Booking Reference Number above.

Partner: Direct Couriers
Phone: 13 16 10
Account Number: 9392

Step Five: Once the device has been delivered and processed at our Service Centre location, you will receive a confirmation email with full repair details and the repair will be allocated to our next available technician.

Self Delivery

We understand that some institutions may prefer to use their own courier or logistics partners to organise delivery and collection.

Self Service Delivery Instructions

Step One: Complete the booking form for each device that requires service.

all devices wrapped in bubble wrap, newspaper, or other recyclable material
sturdy shipping box, sealed with packing tape
shipping label provided
do not include any accessories in the box like cables or power supply, unless it is the accessory that is faulty

Step Three: Download and print the Shipping Label. Include your Booking Reference number and attach to each box being shipped.

Step Four: Once the device has been safely packaged and is ready for collection, you can organise delivery to our Sydney Service Centre.

Mac Centre Hardware Services
90 Dunning Ave
Rosebery, NSW 2018

Step Six: Once the repair has been completed, we will contact you to organise return delivery.

Service Centre Repair Pricing

Warranty Repairs

Mac Centre is an Apple Authorised Service Provider and any issues covered by Apple standard warranty or AppleCare programs are serviced free of charge. All repairs use only genuine Apple parts – complete with an Apple warranty, honoured here at Mac Centre and at Apple locations around the world. Find out if your device has AppleCare, by following the link and entering your serial number here.

Out-of-Warranty Repairs (Mac)

If a Mac is not covered by an Apple warranty, we charge a $99 diagnostic fee to make an assessment, and provide a quotation for any service or repair required. The diagnostic fee will be deducted from the repairs on your approval to perform the service

Out-of-Warranty Repairs (iPhone + iPad)

If an iPhone or iPad is not covered by an Apple warranty, we charge a $44 diagnostic fee to make an assessment, and provide a quotation for any service or repair required. The diagnostic fee will be deducted from the repairs on your approval to perform the service.

Payment

Unless otherwise approved, all fees relating to your repair will be required to be paid in full before collection or return.

Standard Repair Services Terms and Conditions

By using this service, you accept the terms and conditions as outlined below.

All devices are left with Mac Centre Pty Ltd at owner’s risk. Mac Centre Pty Ltd will not be responsible for any loss or damage to the equipment, its accessories, software or data howsoever caused. We advise you to backup all data before submitting your computer. We can backup your data for a charge but we take no responsibility for that data.
Any claim for faulty workmanship is limited solely to the rectification of the faulty work, to be provided at no additional charge.
All iPods, iPhones and iPads that are submitted for service or warranty replacement will not have the data maintained.
Warranties only cover hardware issues. All software issues will attract a charge. This includes data transfer, operating system and other software installations.
Proof of warranty may be required to make any warranty claims.
All new goods come with guarantees that cannot be excluded under Australian Consumer Law.
Service parts or products are new or equivalent to new in performance and reliability.
Service Parts and Pre-owned items carry a 3 month return to base hardware warranty unless specified otherwise.
Title of goods listed remains with Mac Centre Pty Ltd until full payment is received.
You agree that equipment not collected 90 days after completion or attempted contact with you will become the property of Mac Centre Pty Ltd and sold to recover costs.
All non-warranty work attracts an inspection fee. The inspection fee is non refundable.
3% surcharge for AMEX payments apply.

Privacy Statement

The requested personal information (name, address, phone number and email address) are necessary to proceed with the request for service. Your email address shall be transferred to Apple Pty Ltd for the purpose of submitting to you a survey on your satisfaction for this service. This will be treated by Apple Pty Ltd in accordance with Apple’s Privacy (apple.com/legal/privacy) and will never be used for marketing purposes. By providing your email address you consent to this transfer and use by Apple Pty Ltd for this purpose.