APPLECARE & REPAIRS
We understand Apple. Inside and out.
Professional and cost-effective repair services for SMB and Enterprise customers to help maintain your entire fleet of Apple devices.
Business class hardware and support services.
Hardware repairs or AppleCare Support Services, Mac Centre have got you covered. As an Apple-certified hardware repair partner, we service hundreds of businesses nationally, large and small. With proven skills, expertise and service excellence, we’ll ensure your Apple technology is supported, maximising uptime with minimal downtime.
Get the benefits AND beat the queue.
Mac Centre has the proven skills and expertise to get your technology back up and running as quickly as possible.
Apple Expertise
Apple authorised repairs from Apple-certified technicians
Genuine Parts
Only genuine Apple replacement parts
Complete Coverage
Complete AppleCare Coverage - both in and out of warranty
Responsive Service
Free local repair pickup and delivery**
Enterprise-level Care
Enterprise-grade support and warranty service options
APPLE HARDWARE REPAIRS
Apple repairs done the Apple way.
Got one or many Apple devices that need a little bit of TLC? Looking for a team of Apple-certified technicians? Well, you’ve found us!
Mac Centre offers Apple-certified hardware repair services for hundreds of businesses, large and small. Our high capacity and expertise give enterprise-level confidence and service excellence with minimal downtime.
The Mac Centre Advantage
Apple measured Customer Satisfaction
Over 5,000 devices repaired each year
APPLECARE SUPPORT
AppleCare Professional Support
With organisations offering more flexibility and choice for working locations with the increasing adoption of hybrid working, having the right support in place is key to keeping businesses running and people productive.
AppleCare for Enterprise
Enterprise-grade warranty and support
AppleCare for Enterprise is Apple’s enterprise-grade support and warranty service available to organisations worldwide. Various support options are available for iPad, iPhone and Mac, with priority onsite, as fast as next business day for repair or replacement devices.
AppleCare for Enterprise features:
Flexible service and support options with 24/7 priority access to support for end-users and IT department-level coverage
Multi-year Agreements
2, 3 and 4-year agreement options available
Global Onsite Hardware Service
Next business day service in select locations
Complete Coverage
Support for your entire Apple fleet - including previously purchased devices
Customer Success Manager
Your personal liaison with AppleCare
AppleCare OS Support
Enterprise Support for IT & end-users
Device Repair or Replacement
Up to 10% for iOS devices and 4% for Mac devices
Support for both users and IT
Support for IT departments
With AppleCare Help Desk Support included, the IT department has unlimited telephone technical support for hardware and software diagnosis and troubleshooting. 24/7 one-hour response for P1 issues and support for MDM, security and deployment technologies.
Support for end-users
Unlimited technical support for users 24/7. Apple will provide technical support for hardware, operating systems and native Apple apps. Local language support during business hours.
AppleCare OS Support
Enterprise-grade warranty and support
AppleCare OS Support is an annual agreement that helps IT departments integrate and manage Apple hardware and software in diverse technical environments, providing phone and email support for integration, migration, and advanced server operation issues.
Combined with AppleCare for Enterprise, AppleCare OS Support creates a great technical support and hardware protection solution for medium and larger businesses and educational institutions that need enterprise-level support for their Apple deployments.
AppleCare OS Support features:
Get incident-level incident support along with the access to AppleCare Help Desk Support. With enterprise-level incident support — you can get support for integration into heterogeneous environments, system components, network configuration and administration, web applications and services, and technical issues.
Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
